Personal Data Protection Act

The Personal Data Protection Act (PDPA) establishes a data protection law that governs the collection, use, disclosure and care of personal data.

The PDPA also provides for the establishment of a national Do Not Call (DNC) Registry. The DNC Registry allows individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations.

Personal Data Protection

RoyalOrganoGold respects your privacy and recognises that your personal data is important to you.

RoyalOrganoGold collects, uses and discloses your personal data for the purposes of providing products and services to you, to enhance your customer experience with us, to improve our products and services and to offer you rewards and promotions.

To see the purposes for which RoyalOrganoGold collects, uses and discloses your personal data, please refer to RoyalOrganoGold’s Personal Data Protection Policy:

View RoyalOrganoGold’s Personal Data Protection Policy

FAQ

What purposes does RoyalOrganoGold collect, use and disclose my personal data for?

Refer to RoyalOrganoGold’s Personal Data Protection Policy at http://www.RoyalOrganoGold.com.sg/pdpp, which explains the purposes under the section “Purposes for the Collection, Use and Disclosure of Your Personal Data”.

How do I change my consent status for the collection, use and disclosure of my personal data?

Drop us an email and request for us to remove your information from our support and marketing record.

Do note that when you remove your consent for us to contact you, we will no longer be able to support you through phone/email/corresponding for all support/warranty issues.

Any changes made thereafter might incurred charges.

How long does it take to change my existing consent status?

It takes 30 days for the change in your consent status to be effective.


Do Not Call (DNC) Registry

The PDPA provides for the establishment of a National Do Not Call (DNC) Registry, which allow individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations from 2 January 2014 onwards. These changes will generally not affect informational and service related messages sent by RoyalOrganoGold, such as reminders about your subscription plan(s).

RoyalOrganoGold aims to comply with the requirements of the PDPA and respects your choices. If you have registered your telephone number with the DNC Registry, we will not send you our promotional and marketing messages via phone calls, text messages and faxes. However, if you have previously given us consent to contact you for such purposes, we will continue to do so until you withdraw your consent.

If you would like to ensure that you will be kept informed of the RoyalOrganoGold’s latest rewards, promotions and benefits via your telephone, you can opt in to receive such messages.

FAQ

What is Do Not Call (DNC)?

The DNC is a registry under the Personal Data Protection Act (PDPA) containing a number of obligations that apply in relation to people sending marketing messages to Singapore telephone numbers via voice calls, SMS/MMS or fax.

Generally, before an organization sends a marketing message to a Singapore telephone number, they must check with the Do No Call Registry to confirm that the number is not listed on a Do Not Call Registry, unless they have obtained clear and unambiguous consent from the subscriber of the number. For more information, please visit the Personal Data Protection Commission’s Website.

What types of messages are affected by the DNC provisions?

A message whose purpose, or one of its purposes, is to advertise, promote or offer to supply goods or services, land, business opportunity etc… are considered as marketing messages and are included in the DNC provisions.

Informational and service-related messages will not be affected.

How long does it take to stop receiving marketing messages once I register in the National DNC?

It takes 30 days for your registration with the National DNC Registry to take effect and you may still receive marketing message while your registration is being processed.

Can RoyalOrganoGold send me marketing messages even though I have registered with the National Do Not Call (DNC) Registry?

RoyalOrganoGold will send you marketing messages if you have given us consent or you have an ongoing relationship with us. If you would like to continue receiving updates of marketing promotions from RoyalOrganoGold, you may register your consent by sending us an email, which will take 30 days to come into effect.

Your status will remain valid until you notify us otherwise.

What types of marketing messages will RoyalOrganoGold send me if I give consent?

RoyalOrganoGold marketing messages serve to keep you updated of services that are relevant to you and may include:-

Exclusive promotions which you are eligible for
Special rewards for limited time periods
Invitations to events and exclusive activities
We may also collaborate with some of our partners to send marketing messages on their behalf. However, please be assured that we do not disclose our customers’ personal information to them.